You have 14 days to return an item without justification.
Returns of products used or manipulated not accepted.
The costs of the return will be on your own.
If by mistake, a different item that was requested is sent. In this case we will pay the return shipping charges, and would send our transport agency to look for the package.
Always, before making a return, you must follow these steps.
- Contact us using the contact form (top menu Contact) choosing the "Ask Return" option.
- You have to use the same packet where you received the order.
- We will send a courier to pick the packet.
- Once received the product in our wharehouse, and found to be in perfect condition, we proceed to make the return.